Product: ComplianceQuest quality management system, also marketed as EQMS and, on the vendor's 2026 LLM info page, as the QualityQuest family inside a broader Quality, Risk, and Compliance (QRC) system. Vendor: ComplianceQuest, Inc. Founded 2013, headquartered in Tampa, Florida. The 2019 Series A release is also datelined Tampa. Public phone: (408) 458-8343. Category: Enterprise / electronic quality management system (EQMS) for regulated and industrial manufacturers, delivered as Salesforce-native SaaS. Not an MES or ERP, and separate from the vendor's PLM, EHS, supplier-management, and electronic batch record products. Verification date: 2026-10-02. Scope: Public web sources only.

1. Overview

ComplianceQuest is a Salesforce-native EQMS built by founders of Pilgrim Software and sold to life-sciences and other manufacturers, with separate supplier, EHS, PLM, and batch-record products on the same platform. Its quality core covers audits, CAPA, change control, equipment, lab OOS investigations, management review, nonconformance, and product inspection, and ComplianceQuest says Gartner named it a Leader in the 2026 QMS Magic Quadrant (Quality page; LLM info).

The system runs as SaaS on Salesforce rather than on infrastructure ComplianceQuest hosts. Pricing is quote-only; ComplianceQuest publishes no list price on its own site. The AppExchange listing shows USD 30 per user per month for the lowest license type.

The 2026 LLM info page names the core QMS family QualityQuest and puts PLM, EHS, supplier management, and electronic batch records in other families. ComplianceQuest targets life sciences (pharma, biotech, medical devices, cell and gene, blood and tissue) and a long manufacturing list (aerospace, automotive, food, CPG, semiconductor, and others). (Pharma page.)

What it is not:

• Not ProductQuest (PLM): design controls and product lifecycle. DHF language appears in product-tour text on the BatchQuest page. (LLM info.)
• Not SafetyQuest (EHS): chemical management, permits, safety incidents, inspections, waste, sustainability.
• Not PartnerQuest (supplier management). The older EQMS landing page still lists "Supplier" among EQMS modules. (EQMS landing page.)
• Not BatchQuest (EBR): master batch records, guided execution, review by exception, batch release. BatchQuest sits alongside PLM, QMS, EHS, and SRM and is not an MES. (BatchQuest.)

2. Company and product identity

Point	Detail	Source
Legal name and founding	ComplianceQuest, Inc.; founded 2013 by Prashanth Rajendran (CEO), Atulya Risal (COO/CTO), and Govardhan Muralidharan.	LLM info
Headquarters and phone	Tampa, Florida; (408) 458-8343.	LLM info; Insight Partners release
Prior company	Rajendran was co-founder and COO of Pilgrim Software and describes its sale. Risal co-founded Pilgrim in 1993 and exited in 2011.	Leadership
Staff background	The leadership page says some ComplianceQuest staff came from MasterControl, among other quality-software employers.	Leadership
Funding	10 September 2019: USD 36 million Series A led by Insight Partners. Peter Sobiloff and Jon Rosenbaum joined the board and are still listed. No later round is public.	Insight release; leadership page
Product families, 2026	QualityQuest (QMS), ProductQuest (PLM), BatchQuest (EBR), SafetyQuest (EHS), PartnerQuest (supplier), CQ.AI across them. EQMS and core QMS are used interchangeably.	LLM info
Older EQMS module list	Audit, Document Control, Non-Conformance, CAPA, Equipment, Risk, Change, Inspection, Supplier, Complaint, Management Review, Training.	EQMS landing page
Name spellings	LLM info: "Govardhan Muralidharan." Leadership page: "Govardhan Muralidhar," SVP Customer Success.	Both pages
Revenue leadership	Leadership cards name Sunil Thomas as Chief Revenue Officer, appointed December 2025 (LLM info). A longer bio on the same page still names Eric Wessbecker in that role.	Leadership; LLM info
Scale	ComplianceQuest says 1,500+ customer locations, 300k+ users, 1,000+ "man-years" of domain expertise, and 125M+ active records.	About; Customers

3. Pharma and biotech relevance

• 21 CFR Part 11. ComplianceQuest says it enforces authentication before signature and keeps an audit trail of old value, new value, and change details in a separate database. The same page says the EQMS "has been deployed at medical device companies at 1000+ locations." (Part 11 page.)
• CSV. The software-validation page cites 21 CFR 820.70(i) for software that automates production or the quality system and 21 CFR 11.10(a) for electronic records. ComplianceQuest says it assists with IQ, OQ, PQ, and functional requirement specifications. (Validation page.)
• Pharma regulations listed. 21 CFR Parts 210/211 and 600, EU Directive 2003/94/EC, EU Annex 13, cGMP/cGxP, ICH Q8–Q11, 21 CFR Part 11, EU Annex 11, ISO 9001:2015, ISO 14001, ISO 18001/45001, ISO 31000. The page also says use of the system leads to "the elimination of numerous warning letters and recalls." (Pharma page.)
• Lab investigations. Phase 1 to Phase 2 OOS workflows, checklists, and a field-alert assessment field, run inside the QMS. Not a LIMS. (Quality page.)
• Dr. Reddy's. A 30 March 2026 case teaser says operators completed deviation and CAPA workflows in under five minutes with nearly 80% fewer clicks across 18 manufacturing sites, on ComplianceQuest and Salesforce. The full study is behind a download form. (Dr. Reddy's teaser.)
• Cell and gene, medical devices. Listed as target industries. BatchQuest's ROI ranges are industry benchmarks, not a named therapy manufacturer.

ComplianceQuest also calls itself the "#1 AI-powered" QRC system, with no ranking source.

4. Capabilities

Capability	Status	Detail	Source
Audit management	Module	Planning, scheduling, reports, finding response, analytics, "AI-powered finding categorization and trending."	Quality page
CAPA	Module	Investigation collaboration, verification and effectiveness review, escalation, "AI-powered CAPA categorization and reoccurrence identification," ERP/CRM integration.	Quality page
Change control	Module	Change workflow, impact assessment, links to CAPA, nonconformance, documents.	Quality page
Nonconformance	Module	Capture, triage, investigate, close; 5-Why dashboard; CAPA escalation; failure modes.	Quality page
Document control and training	Module	On the EQMS landing page and in QualityQuest. The quality page puts "Knowledge and Document Management" under "Beyond Quality."	Landing page; LLM info; quality page
Complaints	Module	On the landing page and in QualityQuest; "Beyond Quality" on the quality page. A device-complaints product tour mentions MedWatch 3500A.	Landing page; LLM info; BatchQuest tour text
Equipment calibration and maintenance	Module	Scheduling, alerts, activity tracking, links to nonconformance and CAPA.	Quality page
Lab OOS / OOT	Module	Phase 1–2 workflows, checklists, field-alert field, printouts.	Quality page
Product inspection	Module	Receiving, in-process, finished-goods inspection; "simple ERP integration"; links to equipment, nonconformance, CAPA.	Quality page
Risk	Module	Product, process, and compliance risk (LLM info). On the landing page; not its own tile on the quality page.	Landing page; LLM info
Management review	Module	Meetings, agendas, "ISO compliant" meeting reports, mobile access, dashboards.	Quality page
E-signatures and audit trail	Native	Authentication before signature; old and new values in the audit trail; field tracking of about 60 to 100 fields per object; e-signature settings for 21 CFR Part 11.	Part 11 page; platform guide
Applied AI (CQ.AI)	Native	Recommendations and predictive analytics in complaints, audits, nonconformance, CAPA, safety incidents; similar-record identification, classification, investigation summaries, recurring patterns. The 2026 Gartner press says "agentic AI." ComplianceQuest publishes no model name, validation method, or Part 11 boundary for the AI.	Guide; LLM info; Gartner press
MyCQ and translation	Native	MyCQ task and approval page for lite users. Translation Workbench for localization.	Platform guide
Dashboards	Native	"CQ-DR," a single scorecard for quality and safety metrics.	Platform guide
EBR, weigh/dispense, review-by-exception release	BatchQuest	Separate product.	BatchQuest
Design controls, DHF/DMR, parts and BOM	ProductQuest	Separate product.	LLM info; BatchQuest tour agendas
Safety incidents, permits, chemicals	SafetyQuest	Separate product.	LLM info
Supplier qualification, scorecards, portal	PartnerQuest	Separate product; "Supplier" also appears in the older EQMS list.	LLM info; EQMS landing page

The quality page shows outcome tiles with no sample, baseline, or year: −80% cost of IT infrastructure, −48% cost of quality, −45% CAPAs per year, −50% change requests, −46% audit findings, +54% employee engagement, +37% customer satisfaction. The EQMS landing page repeats +54%, +37%, −45% CAPA, and −50% change requests.

5. Architecture and deployment

ComplianceQuest is 100% SaaS on Salesforce. Customers inherit Salesforce's security, scalability, and multi-tenant architecture "rather than running on CQ-hosted infrastructure." The landing page says "100% cloud-based" with "auto updation." There is no on-premise edition. (LLM info; EQMS landing page.)

• "100% native force.com application suite" (trust page). AppExchange: namespace compliancequest, "Managed (2GP)" package, listed 2014-07-11, latest version 2026-07-22. (Trust page; AppExchange listing.)
• The trust page lists Salesforce certifications (SOC 2, ISO 27001, HIPAA, FedRAMP, and others). ComplianceQuest says it holds ISO 9001 and SOC 2 itself. GDPR is handled through Salesforce.
• Data-privacy page: Salesforce Shield (256-bit AES at rest, TLS 1.2 in transit), Salesforce Data Mask for sandboxes, SSO, MFA. (Data privacy.)
• AppExchange security review: approved 2020-05-21 on version 12.0.1, six years before the current July 2026 package.
• AppExchange reviews: 129, average 4.74.

ComplianceQuest publishes no data-residency choice, backup RPO/RTO, security white paper, browser matrix, or description of how "auto updation" fits a validated change window. Its architectural-overview whitepaper is gated.

6. Integrations

Kind	Detail	Limit
Open REST	Open REST APIs plus Salesforce low-code tools.	No published API reference.
System classes named	Integration page: ERP, MES, CRM, HRMS, TPA, LIMS, LMS; body repeats ERP, CRM, MRP/MOM, LIMS. Pharma page: ERP, MES, LIMS, HR, PLM. Pricing page: ERP, PLM, CRM, MES as cost drivers.	No products or versions named.
Salesforce products	Native fit with Salesforce Manufacturing Cloud, Service Cloud, Supply Chain solutions, and "LifeQuest 360" (a Salesforce product). Non-Salesforce partners are deferred to the integration page, which names none.
AppExchange apps	Any AppExchange solution "can be easily connected," with data "at the object level."	No compatibility list.
CAPA and inspection	"ERP/CRM" and "simple ERP" lines on the quality page.	No connector named.
BatchQuest	Connects to ERP, MES, and equipment through "CQ's integration framework," and links to the QMS for nonconformance, training, and change.	Separate product.

ComplianceQuest publishes no API catalog, SAP certification, or middleware partner.

7. Pricing and commercial model

Pricing is quote-only; ComplianceQuest publishes no list price on its site. The pricing page FAQ: "Do you Publish fixed QMS Software Pricing on the Website? No." Page published 16 January 2026, modified 19 January 2026. (Pricing page.)

• Quote inputs: user count, modules, sites, regulatory requirements, integration needs, implementation timing.
• Cost drivers: user and license mix (quality teams, approvers, read-only users, suppliers), functional scope, global footprint, integrations, regulatory depth, implementation services (configuration, data migration, training, change management).
• Customers can start with core QMS and add supplier quality, risk, EHS, and "enterprise programs" later.

AppExchange price. The listing "Enterprise Quality Management System (EQMS)" (listingId=a0N3000000B5PNxEAN, publisher ComplianceQuest, Inc.) shows USD 30 per user per month for the lowest license type, with a 30-day trial and payment_type publisher_provided. Other license types exist, and volume discounts come from sales at info@compliancequest.com. This is the lowest-tier marketplace plan, not the enterprise quote.

U.S. Mint purchase orders. A USAspending search on 2 Oct 2026 found no federal award to ComplianceQuest, Inc. directly. The U.S. Mint bought "COMPLIANCEQUEST SAFETY MANAGEMENT SYSTEM (SMS) IMPLEMENTATION" through two resellers. This is the safety-management product (SafetyQuest), not the QMS. Both are firm-fixed-price purchase orders with no user count or unit price.

Field	20340924P00102	20340926P00065
Recipient	PACIFIC FORCE CONSULTING GROUP LLC, UEI FP8ZGF5LB6C9, North Las Vegas, NV	CARAHSOFT TECHNOLOGY CORP, UEI DT8KJHZXVJH5, Reston, VA
Awarding office	Department of the Treasury, Bureau of the Fiscal Service, ARC DIV PROC SVCS - MINT	Same
Funding office	Department of the Treasury, United States Mint, US MINT HEADQUARTERS	Same
Signed	2024-05-22	2026-07-10
Total obligation	USD 345,716.68	USD 132,212.05
Base and all options	USD 762,515.52	USD 132,212.05
Account outlay	USD 345,716.68	USD 0.00
Period	Start 2024-05-28; current end 2026-05-27; potential end 2029-05-27	Start 2026-07-10; current end 2027-05-27; potential end 2027-05-27
Place of performance	Washington, DC 20001	Washington, DC 20001
PSC / NAICS	DA10 (IT and telecom business application / application development software as a service); NAICS 541512	Same
Competition	Simplified acquisition, not competed under SAP, one offer, SDVOSB sole source	Simplified acquisition, not competed under SAP, one offer, no set-aside
Subawards	0	0

Sources: award 20340924P00102; award 20340926P00065.

VA sources-sought notice. The Department of Veterans Affairs, Technology Acquisition Center NJ (36C10B), Eatontown, NJ, posted solicitation 36C10B25Q05341 on 2025-08-20 (responses due 2025-08-25 09:00 America/New_York; archived 2025-10-24): brand name or equal to ComplianceQuest electronic quality management system software license and support. Classification 7A21, NAICS 541519. It is a request for information with no award, no funds authorized, and no dollar amount. The draft product description (23 July 2025, VA-25-00085171) is for the VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center and asks for ComplianceQuest on Salesforce GovCloud+ or an equivalent FedRAMP eQMS, priced as quantity 1 lot each for base software, administrator licenses, and full user licenses. Notice: opportunity API.

UK Contracts Finder and EU TED searches on 2 Oct 2026 found no notice naming ComplianceQuest.

Questions a buyer should ask

1. Is the AppExchange USD 30 per user per month plan the QualityQuest SKU, or a lower tier without modules the quote will add?
2. License metric: named, concurrent, read-only, supplier, site, or module? (The pricing page names suppliers and read-only users.)
3. What is included before PartnerQuest, SafetyQuest, ProductQuest, or BatchQuest become separate lines?
4. Which Salesforce org, edition, and add-ons (Shield, Data Mask, MFA) must the customer already own?
5. How many sandboxes, and who pays for Data Mask and validation environments?
6. Is REST work, and any ERP or MES connection, in the subscription or in services?
7. What IQ/OQ/PQ evidence is delivered, and what must the customer author under 820.70(i) or the current device quality-system rule?
8. What does "auto updation" do to a validated configuration, and does the 2020 AppExchange security review cover the July 2026 package?
9. Data residency, backup, and who owns the GxP process on a multi-tenant Salesforce org?
10. Are the 1,500-location and percentage claims in the contract or only on the website?

8. Implementation and validation support

After installation, ComplianceQuest assists with installation qualification, operational qualification, performance qualification, and functional requirement specifications. It treats validation as the customer's duty. It publishes no protocol, GAMP 5 category, day count, or CSA package. (Validation page.)

ComplianceQuest says the system is "positioned as pre-validated and easy to implement" for FDA- and ISO-regulated environments, with validation services (LLM info).

The Part 11 page carries a checklist (audit trail, access, signatures, closed-loop document changes) and an outline of Part 11 "Subparts" A through G.

Leadership roles: Kim Engler, VP Quality Assurance and Knowledge Management (quality assurance, computer system validation, and knowledge management for CQ products); Govardhan Muralidhar, customer success (implementation, delivery, deployment, support); Amit Jangada, VP Professional Services.

Whitepapers on CSA/CSV (CSA-CSV.pdf) and Annex 11 are gated.

Florence Healthcare implemented in the first and second quarters of 2024. No other customer duration is public.

9. Customer evidence

Account	Detail	Limit
Dr. Reddy's	Case teaser, 30 March 2026: deviation and CAPA workflows in under five minutes, nearly 80% fewer clicks, 18 manufacturing sites, on ComplianceQuest and Salesforce.	Vendor teaser; full study gated.
Florence Healthcare	Case teaser, 20 March 2026: eliminated 100% of critical audit findings, cut customer audit findings by 75%. Nancy DiGioacchino, VP Quality Management and Global Compliance: implemented Q1 and Q2 2024; eight major audit findings in 2022 and 2023 tied to having no QMS; zero in 2024.	Vendor teaser and vendor-page quote. Audit findings are not identified as FDA Form 483 observations.
Mustang Bio	EQMS landing page quotes an unnamed Director of Quality Assurance on leaving paper.	No site or year.
Valeris, Ocean Insight, Flex, Continental Contitech	Quotes from Madeline Kemper (Valeris), Ron Shah (Ocean Insight, return rate "from around 8% to a half a percent"), Garth Conrad (Flex), and Melanie Lees (Continental Contitech) on documents, training, CAPA, ease, or a "future-proof platform."	Vendor-page quotes, not case studies.
Customers page	Company descriptions of Dr. Reddy's, Florence, Flex, Lundbeck, Stryker, American Red Cross, CDC, and many others.	Descriptions do not state software scope.

10. Competitive and third-party context

Gartner. ComplianceQuest's 27 January 2026 press (Tampa) says it was named a Leader in the inaugural 2026 Gartner Magic Quadrant for Quality Management System Software, highest in Ability to Execute. The press cites "Gartner, Magic Quadrant for Quality Management System Software, By Hope Warrilow, Kate Wagner, 20 January 2026," available on request from ComplianceQuest. Gartner's report body is paywalled. The 2019 funding release says Gartner listed ComplianceQuest as the youngest company in a QMS Market Guide. (2026 press.)

Other analysts (vendor awards page). Verdantix named ComplianceQuest a Leader in its inaugural 2025 Green Quadrant for quality management software. Frost & Sullivan gave it a 2024 Product Leadership Award in a "Global Quality AI Market." ABI Research named it a Leader in a QMS ranking. LNS recognized it for AI in QMS. A separate Verdantix EHS Green Quadrant card covers EHS software. Older cards: Inc. 5000 ranks, a 2019 Frost award, a 2019 AppExchange "Appy" award.

AppExchange. 129 reviews, average 4.74.

11. Changes, renames, and research status

• 2013: founded.
• 2014-07-11: AppExchange listing published.
• 2019-09-10: USD 36 million Series A, Insight Partners.
• 2020-05-21: AppExchange security review approved, version 12.0.1.
• 2024-05-22: first U.S. Mint SafetyQuest purchase order.
• 2026-01-16: pricing page published (no fixed public price).
• 2026-01-27: Gartner Leader press.
• 2026-03-20 and 2026-03-30: Florence and Dr. Reddy's case teasers.
• 2026-05-21: BatchQuest page published.
• 2026-07-22: current AppExchange package version.
• 2026-09-29: LLM info page updated. It uses the QualityQuest family name; the landing page still says EQMS.

FDA warning-letter and openFDA searches on 2 Oct 2026 found no record naming ComplianceQuest. The EMA and EudraGMDP name search could not be completed that day.

12. Source library

Full URL list and discovery notes: ../sources/compliancequest-sources.md.

Claim-level records: ../evidence/compliancequest.evidence.jsonl.

Primary pages:

• https://www.compliancequest.com/quality/
• https://www.compliancequest.com/qms-software-pricing/
• https://www.compliancequest.com/llm-info/
• https://www.compliancequest.com/lp/eqms/
• https://www.compliancequest.com/cq-guide/cq-platform-key-capabilities/
• https://www.compliancequest.com/press-release/recognized-gartner-magic-quadrant-2026/
• https://www.compliancequest.com/21-cfr-part-11-compliance/
• https://www.compliancequest.com/fda-software-validation/
• https://www.compliancequest.com/integration/
• https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B5PNxEAN
• https://www.insightpartners.com/ideas/compliancequest-secures-series-a-funding-of-36-million-to-further-accelerate-real-cloud-eqms-digital-transformation/