Veeva Vault Quality: public-source profile

Product: Veeva Quality Cloud (also Veeva Quality; historically Vault Quality). Life-sciences apps in the suite: Veeva QMS, Veeva QualityDocs, Veeva Training, Veeva Validation Management, Veeva Batch Release, Veeva Product Surveillance, Veeva Station Manager, Veeva LIMS, Veeva EHS, Veeva LearnGxP, and Veeva Quality Basics. Veeva QualityOne (consumer, food and CPG QHSE on Vault) is a separate line and not covered here. Vendor: Veeva Systems Inc. (NYSE: VEEV), 4280 Hacienda Drive, Pleasanton, California 94588. Category: Life-sciences quality suite on the Veeva Vault cloud platform: eQMS, GxP controlled content, training, and adjacent QC and validation apps. Not an MES, ERP, CRM, RIM, clinical eTMF/CTMS, or pharmacovigilance safety system. Verification date: 2026-10-02. Scope: Public web sources only.

1. Overview

Veeva Quality Cloud is the quality suite on Veeva's life-sciences Vault platform, sold alongside Veeva's Development, Commercial, and Data clouds. Its buyers are biopharma companies, contract manufacturers, generics makers, and medtech firms; Veeva says “More than 600” of them “standardize and optimize quality management with Veeva Quality applications” (Veeva Quality Cloud, vendor page).

The suite runs as multi-tenant SaaS on Vault. Pricing is quote-only; Veeva publishes no list price.

The suite is several named apps on one platform, not one SKU. Veeva QMS runs quality events: deviations, CAPA, complaints, audits, quality risk management, supplier quality, and change control. Veeva QualityDocs controls GxP documents. Veeva Training manages GxP training and qualification. Optional apps cover validation, batch release, medtech product surveillance, shop-floor document delivery, LIMS, and EHS. Older press and story URLs say Vault Quality or Vault QMS for the same suite.

What it is not:

Not Vault CRM, Commercial Cloud, Vault RIM, Vault Clinical, Vault Safety, or PromoMats. QMS connects to RIM, Safety, and CTMS, which remain separate products (Veeva QMS).
Not an MES. Station Manager delivers controlled documents to manufacturing stations. Batch Release aggregates release data. Veeva markets neither as an MES (Quality Cloud; Batch Release).
Not Veeva QualityOne. QualityOne is sold at qualityone.com for broader regulated manufacturing and QHSE, including food safety and HACCP. It shares Vault and some app names (QMS, QualityDocs) but is a separate go-to-market line (QualityOne overview help; qualityone.com products).
Not discontinued. QMS (announced 2016), QualityDocs (2013), Training (2018), Validation Management (2021), and Batch Release (2023) are current, with maturity labels from “Early” to “Very Mature.”

2. Company and product identity

Point	Fact	Source
Vendor	Veeva Systems Inc., NYSE: VEEV. 4280 Hacienda Drive, Pleasanton, CA 94588.	Product page footers; 2016 QMS press
Founding / IPO	FY2019 Form 10-K: “We were founded in 2007…” and “We were incorporated in the state of Delaware in January 2007 and changed our name to Veeva Systems Inc. from Verticals onDemand, Inc. in April 2009.” IPO closed October 2013.	FY2019 Form 10-K; IPO closing release
Quality Cloud in SEC filings	FY2026 Form 10-K (filed about 20 Mar 2026, year ended 31 Jan 2026): industry clouds are Development, Quality, Commercial, and Data. Quality revenue sits with Development under “R&D and Quality Solutions.” Quote: “Veeva Quality Cloud unifies quality applications, processes, and partners across content management, training, quality assurance, and quality control lab solutions on the Veeva Vault platform… includes Veeva QMS… and Veeva Quality Docs… as well as lab solutions… and training solutions…” Customers include life sciences and consumer products companies.	FY2026 Form 10-K
Vault platform	Introduced in 2011 as a regulated cloud content platform for life sciences. QMS and Quality apps run on Vault.	2011 Vault intro PDF; 2016 QMS press
QualityDocs	Announced 2013, Very Mature, customers 100+. GxP content management with a proprietary GxP content reference model. Veeva says “More than 500 companies manage GxP content with Veeva QualityDocs.”	QualityDocs
Veeva QMS (Vault QMS)	Unveiled 26 May 2016 as a cloud QMS that includes external partners; available late June 2016. Announced 2016, Very Mature, customers 100+. Veeva says “More than 300 companies streamline quality processes with Veeva QMS.”	IR press 2016-05-26; Veeva QMS
Training	Announced 2018, Mature, customers 100+; “More than 300 companies.”	Veeva Training
Validation Management	Announced 2021, Mature, customers 11–50.	Validation Management
Batch Release	Announced 2023, Early, customers 11–50.	Batch Release
Quality Basics	For emerging biotechs, “ready-to-use out-of-the-box with no implementation or maintenance costs.”	Quality Cloud

3. Pharma and biotech relevance

Veeva built the suite for GxP manufacturers. Its customer stories are drug makers and CDMOs.

Quality events. QMS covers complaints, deviations, audits, quality risk management, supplier quality, and change control. External partners work on investigations, audit findings, CAPA, and supplier change control in the same system (Veeva QMS).
GxP document control. QualityDocs covers SOPs, policies, work instructions, quality agreements, and batch-related documents, with review, approval, and audit trails. Veeva's medtech copy says QualityDocs supports 21 CFR Part 11, EU Annex 11, and GxP compliance (QualityDocs).
Training tied to CAPA. Training is unified with QualityDocs. At medac, a CAPA triggers training and closes when training is complete (Training; medac story).
Medtech post-market surveillance. Product Surveillance handles device post-market processes and adverse-event reporting to health authorities. EDI/XML detail is in a 2023 product sheet (Quality Cloud; Vault Quality product sheet PDF).
GMP batch release. Batch Release pulls data from QualityDocs, QMS, LIMS, ERP, and RIM for release and market-ship decisions (Batch Release).
CDMOs and multi-site makers. Veeva stories name Recipharm (14 sites), Richter BioLogics (Hamburg and Bovenau), medac, Sanofi, and Heron (Recipharm; Richter; Sanofi).

The customer counts are Veeva's. App pages pair “More than 300/500” headlines with “Customers 100+” badges.

FDA and EMA searches on 2 Oct 2026 found no clearance, authorization, or other record naming the software.

4. Capabilities

Veeva describes each app as follows (vendor pages).

Capability	App	What Veeva says	Source
Deviations, CAPA, complaints, audits, QRM, supplier quality, change control, lab investigations	QMS	External partners collaborate in workflows. The 2016 press adds lab investigations and CAPA. The QRM method (tools, scoring) is not described.	QMS page; 2016 press
GxP document control	QualityDocs	Lifecycles for SOPs, policies, work instructions, quality agreements, batch documents; collaborative review and approval; audit trails.	QualityDocs page
GxP training and qualification	Training	Curricula and assignments (documents, video, eLearning, classroom, OJT, assessments); role-based matrices; dashboards.	Training page
Re-training on document change	Training + QualityDocs	“Training is unified with QualityDocs, ensuring access to source content and automating re-training based on changes.”	Training page
Training from quality events	Training + QMS	“training assignments can be made in QMS workflows.”	Training page
CSV / CQV	Validation Management	Commissioning, qualification, and validation of computerized systems, facilities, utilities, equipment, and processes; digital test execution; traceability and summary reports. Unified with QualityDocs and QMS.	Validation Management page
Batch release	Batch Release (requires QMS and QualityDocs)	Aggregates QualityDocs, QMS, LIMS, ERP, and RIM data for GMP release; third-party LIMS and RIM allowed.	Batch Release page
Shop-floor documents	Station Manager	Tablet app showing station-specific work instructions from QualityDocs; syncs online and keeps current content offline. Announced 2018, Mature, customers 11–50. Vault Help adds iOS/Android and encrypted offline viewing. Samsung BioLogics CIO quoted.	Station Manager; Quality Overview help
Medtech product surveillance	Product Surveillance	Post-market incident reporting for devices and diagnostics; global reportability decision tree with country criteria. Launched 2020, Early, customers 1–10. The live page is on Veeva's medtech host.	Product Surveillance (medtech); Quality Overview help
QC LIMS	Veeva LIMS	Release testing, stability studies, sample management, digital test method execution, specification checks, review by exception. Links to Training, QualityDocs, and QMS. Announced 2021, Early, customers 11–50. Civica quoted.	Veeva LIMS
EHS	Veeva EHS	Incidents, near misses, risk assessments, CAPA, audits, inspections. Banner: “Available Fall 2026.” Beth Tanner, VP EHS Strategy, quoted.	Veeva EHS
eLearning library	LearnGxP	Accredited GxP eLearning; used with Training at Recipharm.	Quality Cloud; Recipharm story
Starter bundle	Quality Basics	Emerging biotechs, out of the box, “no implementation or maintenance costs.” Veeva publishes no app list or price for it.	Quality Cloud
AI agents	Vault AI	AI complaint intake and other Vault AI agent demos.	Quality Cloud
21 CFR Part 11 / EU Annex 11	Platform	Veeva says its audit trails and e-signatures align with Part 11 and Annex 11, and publishes its own compliance-assessment PDFs.	Medtech QMS brief PDF; Annex 11 assessment links in sources

5. Architecture and deployment

Veeva Quality Cloud is multi-tenant SaaS on the Veeva Vault platform. Veeva's FY2026 Form 10-K says its technology is “generally based on multitenant architectures.” Veeva's product pages list no on-premise SKU for QMS or QualityDocs. (FY2026 Form 10-K.)

The apps share Vault, so quality events, documents, and training stay connected (Quality Cloud).
Veeva says it performs IQ/OQ for platform releases and supplies UAT/PQ support materials. Customers validate their configured use (Vault validation datasheet).
Batch Release requires QMS and QualityDocs (Batch Release).

Veeva does not publish region lists, tenant isolation detail, RPO/RTO, database brand, supported browsers, or a security white paper.

Life-sciences Vault Help (not QualityOne)

Veeva Quality Overview: apps work alone or together in one Vault. Lists QMS, Product Surveillance, QualityDocs, Training, Station Manager, Validation Management, Batch Release, and HACCP (a food-safety app in this help family).
QMS Overview: lifecycles for Deviation, Internal/External Audit, Complaint, Lab Investigation, Change Control, and CAPA; supplier access; QRM / Risk Builder; APQR/QMR; Field Corrective Action; complaint intake; Quality–RIM and Quality–Clinical Operations connections.
QualityDocs Overview: document change control, controlled copies, Read & Understood, periodic reviews, Process Navigator, regulatory-requirements mapping, QR codes (including via Station Manager).
About Veeva Connections: Vault-to-Vault connections, including Quality–RIM (document exchange, change control, product transfer, variation management) and Quality–Safety for complaint and AE intake.

6. Integrations

Integration	Fact	Source
Quality–RIM Connection	Veeva-built link between Vaults. “Veeva Quality to RIM Connection accelerates the change control process by connecting change control and variation management.”	Quality Cloud
QMS–Safety	Complaints flow to Safety.	QMS page
QMS–CTMS	Study data and protocol deviation management.	QMS page
Batch Release–LIMS / ERP / RIM	Aggregates those systems; LIMS and RIM can be third-party.	Batch Release page
External collaboration	Recipharm's sponsors and partners review and approve records in QualityDocs. Richter plans the same.	Customer stories
APIs	Vault Help documents named Connections (Quality–RIM, Quality–Safety, Quality–Clinical Operations). Veeva's product pages publish no OpenAPI specification.	Connections help

7. Pricing and commercial model

Pricing is quote-only; Veeva publishes no list price for QMS, QualityDocs, Training, or the suite. Product pages route to sales.

Quality Basics. Veeva says it carries “no implementation or maintenance costs” for emerging biotechs. Eligibility and license fees are not published.

Third-party estimates. Vendr and CheckThat publish contract medians and per-user ranges for “Veeva Systems” or “Vault QMS”, often across several Veeva products. They are not Veeva prices and are not used here. Everest Group's blog on Vault and CRM renewals gives no Quality price.

Public procurement. A USAspending search on 2 Oct 2026 for Veeva and Veeva Systems returned no federal award. No TED or UK Contracts Finder award naming Vault Quality is cited.

Questions a buyer should ask

Which apps are in scope (QMS, QualityDocs, Training, Validation, Batch Release, LIMS, Product Surveillance, Station Manager, EHS, LearnGxP, Quality Basics)?
License metric: user tiers (full, read-only, external), vaults and environments, geographic pricing?
Are external partner users priced differently?
What IQ/OQ evidence does Veeva supply, and what PQ/UAT is on the customer?
Connection fees for Quality–RIM, Safety, CTMS?
Does Batch Release require Veeva LIMS?
Quality Basics eligibility, and what “no implementation or maintenance costs” excludes.
Sandbox, validation, and training environment entitlements.
Release cadence and regression-test expectations.
Data residency, subprocessors, audit rights.

8. Implementation and validation support

Veeva says it runs IQ/OQ for platform releases, supplies sandbox and UAT scripts, and aligns its CSV method with GAMP 5. Customers configure Vault and run UAT/PQ for their validated use (Validation datasheet; CSV white paper).

Customer implementation details (Richter, Recipharm, medac) are in section 9. No named customer's IQ/OQ/PQ package is public. No independent CSA assessment of Vault Quality is public.

9. Customer evidence

Account	Fact	Source
Recipharm (CDMO, Stockholm)	14 sites moved from 12 systems plus paper to QualityDocs, QMS, and Training. Veeva reports 60,000 manual hours a year saved and change-control steps cut from 14 to 3. External partners collaborate in QualityDocs. Laura Prada Alonso quoted.	Veeva story
medac (Wedel, Germany)	QMS, QualityDocs, Training. Birjo Backasch says multi-site change-control approval is three weeks shorter. CAPA closes when training completes.	Veeva story
Richter BioLogics (Hamburg / Bovenau)	QMS since 2019; QualityDocs and Training in 2023. Migrated 5,000+ documents in “a few days.” Chose out-of-the-box workflows over heavy customization. Freed about 4 FTE. Bovenau tripled production in 2024 without tripling paper. Birte Mueller quoted; FDA and ANVISA inspections cited as the pressure.	Veeva story
Sanofi	Maïté (Maite) Durrenbach, CQO, featured; QMS, QualityDocs, Training. Mostly video. Same executive quoted on the QMS page.	Veeva page
Heron Therapeutics	QMS and QualityDocs; Jeff Anderson calls QMS a “game-changer.” Mostly video.	Veeva page
Immunovant	Jennifer H. Simpson: aimed for 10–15% fewer training assignments, got 25–30% fewer per role.	Training page testimonial
Resilience; C4 Therapeutics	Quotes on the Validation Management page.	Testimonials
ICON	Replaced a homegrown DMS with QualityDocs.	Testimonial
Adare Pharma Solutions	Pharmaceutical Technology (13 Jan 2023) reports Adare chose Vault Quality Suite (QMS, QualityDocs, Training) for U.S., French, and Italian sites. Audrey Butler (Adare) and Ashley Wentworth (Veeva) quoted.	Trade press of a Veeva announcement
Sanofi (ISPE bio)	Sandy Imbert, MD (Sanofi), lists “deployment of Veeva Vault across quality systems on an industrial site.”	ISPE member bio

ISPE has published no FOYA or Pharmaceutical Engineering case study of a Vault Quality go-live. ISPE hits are Veeva-authored ISPE Speak posts and people profiles.

10. Competitive and third-party context

Analysts. No Gartner Magic Quadrant or Forrester Wave for eQMS was reviewed; the reports are paywalled. Gartner Peer Insights (Quality Management System / Veeva) sits behind a bot check, so no rating is used.

Pricing blogs. Vendr, CheckThat, ERP Research, and Everest Group show buyers negotiate Veeva pricing.

QualityOne. QualityOne customer counts are not Quality Cloud life-sciences customers.

11. Changes, renames, and research status

2007: Founded; incorporated in Delaware January 2007 as Verticals onDemand; renamed Veeva Systems Inc. April 2009.
2011: Veeva Vault introduced.
2013: QualityDocs announced; Veeva IPO.
2016-05-26: Vault QMS unveiled; GA late June 2016.
2018: Training announced.
2021: Validation Management announced.
2023: Batch Release announced; Vault Quality product sheet published (July 2023).
2024: Richter's Bovenau site opens and scales up.
Naming: now Veeva Quality Cloud and Veeva QMS; older IR copy said Vault QMS and Vault Quality.
Veeva EHS: “Available Fall 2026.”

No independent, audited deployment study of Vault Quality is public.

12. Source library

Full URL list: ../sources/veeva-vault-quality-sources.md.

Claim-level records: ../evidence/veeva-vault-quality.evidence.jsonl.

Primary pages:

1. Overview

The suite runs as multi-tenant SaaS on Vault. Pricing is quote-only; Veeva publishes no list price.

What it is not:

Not Vault CRM, Commercial Cloud, Vault RIM, Vault Clinical, Vault Safety, or PromoMats. QMS connects to RIM, Safety, and CTMS, which remain separate products (Veeva QMS).
Not an MES. Station Manager delivers controlled documents to manufacturing stations. Batch Release aggregates release data. Veeva markets neither as an MES (Quality Cloud; Batch Release).
Not Veeva QualityOne. QualityOne is sold at qualityone.com for broader regulated manufacturing and QHSE, including food safety and HACCP. It shares Vault and some app names (QMS, QualityDocs) but is a separate go-to-market line (QualityOne overview help; qualityone.com products).
Not discontinued. QMS (announced 2016), QualityDocs (2013), Training (2018), Validation Management (2021), and Batch Release (2023) are current, with maturity labels from “Early” to “Very Mature.”

2. Company and product identity

Point	Fact	Source
Vendor	Veeva Systems Inc., NYSE: VEEV. 4280 Hacienda Drive, Pleasanton, CA 94588.	Product page footers; 2016 QMS press
Founding / IPO	FY2019 Form 10-K: “We were founded in 2007…” and “We were incorporated in the state of Delaware in January 2007 and changed our name to Veeva Systems Inc. from Verticals onDemand, Inc. in April 2009.” IPO closed October 2013.	FY2019 Form 10-K; IPO closing release
Quality Cloud in SEC filings	FY2026 Form 10-K (filed about 20 Mar 2026, year ended 31 Jan 2026): industry clouds are Development, Quality, Commercial, and Data. Quality revenue sits with Development under “R&D and Quality Solutions.” Quote: “Veeva Quality Cloud unifies quality applications, processes, and partners across content management, training, quality assurance, and quality control lab solutions on the Veeva Vault platform… includes Veeva QMS… and Veeva Quality Docs… as well as lab solutions… and training solutions…” Customers include life sciences and consumer products companies.	FY2026 Form 10-K
Vault platform	Introduced in 2011 as a regulated cloud content platform for life sciences. QMS and Quality apps run on Vault.	2011 Vault intro PDF; 2016 QMS press
QualityDocs	Announced 2013, Very Mature, customers 100+. GxP content management with a proprietary GxP content reference model. Veeva says “More than 500 companies manage GxP content with Veeva QualityDocs.”	QualityDocs
Veeva QMS (Vault QMS)	Unveiled 26 May 2016 as a cloud QMS that includes external partners; available late June 2016. Announced 2016, Very Mature, customers 100+. Veeva says “More than 300 companies streamline quality processes with Veeva QMS.”	IR press 2016-05-26; Veeva QMS
Training	Announced 2018, Mature, customers 100+; “More than 300 companies.”	Veeva Training
Validation Management	Announced 2021, Mature, customers 11–50.	Validation Management
Batch Release	Announced 2023, Early, customers 11–50.	Batch Release
Quality Basics	For emerging biotechs, “ready-to-use out-of-the-box with no implementation or maintenance costs.”	Quality Cloud

3. Pharma and biotech relevance

Veeva built the suite for GxP manufacturers. Its customer stories are drug makers and CDMOs.

Quality events. QMS covers complaints, deviations, audits, quality risk management, supplier quality, and change control. External partners work on investigations, audit findings, CAPA, and supplier change control in the same system (Veeva QMS).
GxP document control. QualityDocs covers SOPs, policies, work instructions, quality agreements, and batch-related documents, with review, approval, and audit trails. Veeva's medtech copy says QualityDocs supports 21 CFR Part 11, EU Annex 11, and GxP compliance (QualityDocs).
Training tied to CAPA. Training is unified with QualityDocs. At medac, a CAPA triggers training and closes when training is complete (Training; medac story).
Medtech post-market surveillance. Product Surveillance handles device post-market processes and adverse-event reporting to health authorities. EDI/XML detail is in a 2023 product sheet (Quality Cloud; Vault Quality product sheet PDF).
GMP batch release. Batch Release pulls data from QualityDocs, QMS, LIMS, ERP, and RIM for release and market-ship decisions (Batch Release).
CDMOs and multi-site makers. Veeva stories name Recipharm (14 sites), Richter BioLogics (Hamburg and Bovenau), medac, Sanofi, and Heron (Recipharm; Richter; Sanofi).

The customer counts are Veeva's. App pages pair “More than 300/500” headlines with “Customers 100+” badges.

FDA and EMA searches on 2 Oct 2026 found no clearance, authorization, or other record naming the software.

4. Capabilities

Veeva describes each app as follows (vendor pages).

Capability	App	What Veeva says	Source
Deviations, CAPA, complaints, audits, QRM, supplier quality, change control, lab investigations	QMS	External partners collaborate in workflows. The 2016 press adds lab investigations and CAPA. The QRM method (tools, scoring) is not described.	QMS page; 2016 press
GxP document control	QualityDocs	Lifecycles for SOPs, policies, work instructions, quality agreements, batch documents; collaborative review and approval; audit trails.	QualityDocs page
GxP training and qualification	Training	Curricula and assignments (documents, video, eLearning, classroom, OJT, assessments); role-based matrices; dashboards.	Training page
Re-training on document change	Training + QualityDocs	“Training is unified with QualityDocs, ensuring access to source content and automating re-training based on changes.”	Training page
Training from quality events	Training + QMS	“training assignments can be made in QMS workflows.”	Training page
CSV / CQV	Validation Management	Commissioning, qualification, and validation of computerized systems, facilities, utilities, equipment, and processes; digital test execution; traceability and summary reports. Unified with QualityDocs and QMS.	Validation Management page
Batch release	Batch Release (requires QMS and QualityDocs)	Aggregates QualityDocs, QMS, LIMS, ERP, and RIM data for GMP release; third-party LIMS and RIM allowed.	Batch Release page
Shop-floor documents	Station Manager	Tablet app showing station-specific work instructions from QualityDocs; syncs online and keeps current content offline. Announced 2018, Mature, customers 11–50. Vault Help adds iOS/Android and encrypted offline viewing. Samsung BioLogics CIO quoted.	Station Manager; Quality Overview help
Medtech product surveillance	Product Surveillance	Post-market incident reporting for devices and diagnostics; global reportability decision tree with country criteria. Launched 2020, Early, customers 1–10. The live page is on Veeva's medtech host.	Product Surveillance (medtech); Quality Overview help
QC LIMS	Veeva LIMS	Release testing, stability studies, sample management, digital test method execution, specification checks, review by exception. Links to Training, QualityDocs, and QMS. Announced 2021, Early, customers 11–50. Civica quoted.	Veeva LIMS
EHS	Veeva EHS	Incidents, near misses, risk assessments, CAPA, audits, inspections. Banner: “Available Fall 2026.” Beth Tanner, VP EHS Strategy, quoted.	Veeva EHS
eLearning library	LearnGxP	Accredited GxP eLearning; used with Training at Recipharm.	Quality Cloud; Recipharm story
Starter bundle	Quality Basics	Emerging biotechs, out of the box, “no implementation or maintenance costs.” Veeva publishes no app list or price for it.	Quality Cloud
AI agents	Vault AI	AI complaint intake and other Vault AI agent demos.	Quality Cloud
21 CFR Part 11 / EU Annex 11	Platform	Veeva says its audit trails and e-signatures align with Part 11 and Annex 11, and publishes its own compliance-assessment PDFs.	Medtech QMS brief PDF; Annex 11 assessment links in sources

5. Architecture and deployment

The apps share Vault, so quality events, documents, and training stay connected (Quality Cloud).
Veeva says it performs IQ/OQ for platform releases and supplies UAT/PQ support materials. Customers validate their configured use (Vault validation datasheet).
Batch Release requires QMS and QualityDocs (Batch Release).

Veeva does not publish region lists, tenant isolation detail, RPO/RTO, database brand, supported browsers, or a security white paper.

Life-sciences Vault Help (not QualityOne)

Veeva Quality Overview: apps work alone or together in one Vault. Lists QMS, Product Surveillance, QualityDocs, Training, Station Manager, Validation Management, Batch Release, and HACCP (a food-safety app in this help family).
QMS Overview: lifecycles for Deviation, Internal/External Audit, Complaint, Lab Investigation, Change Control, and CAPA; supplier access; QRM / Risk Builder; APQR/QMR; Field Corrective Action; complaint intake; Quality–RIM and Quality–Clinical Operations connections.
QualityDocs Overview: document change control, controlled copies, Read & Understood, periodic reviews, Process Navigator, regulatory-requirements mapping, QR codes (including via Station Manager).
About Veeva Connections: Vault-to-Vault connections, including Quality–RIM (document exchange, change control, product transfer, variation management) and Quality–Safety for complaint and AE intake.

6. Integrations

Integration	Fact	Source
Quality–RIM Connection	Veeva-built link between Vaults. “Veeva Quality to RIM Connection accelerates the change control process by connecting change control and variation management.”	Quality Cloud
QMS–Safety	Complaints flow to Safety.	QMS page
QMS–CTMS	Study data and protocol deviation management.	QMS page
Batch Release–LIMS / ERP / RIM	Aggregates those systems; LIMS and RIM can be third-party.	Batch Release page
External collaboration	Recipharm's sponsors and partners review and approve records in QualityDocs. Richter plans the same.	Customer stories
APIs	Vault Help documents named Connections (Quality–RIM, Quality–Safety, Quality–Clinical Operations). Veeva's product pages publish no OpenAPI specification.	Connections help

7. Pricing and commercial model

Pricing is quote-only; Veeva publishes no list price for QMS, QualityDocs, Training, or the suite. Product pages route to sales.

Quality Basics. Veeva says it carries “no implementation or maintenance costs” for emerging biotechs. Eligibility and license fees are not published.

Public procurement. A USAspending search on 2 Oct 2026 for Veeva and Veeva Systems returned no federal award. No TED or UK Contracts Finder award naming Vault Quality is cited.

Questions a buyer should ask

Which apps are in scope (QMS, QualityDocs, Training, Validation, Batch Release, LIMS, Product Surveillance, Station Manager, EHS, LearnGxP, Quality Basics)?
License metric: user tiers (full, read-only, external), vaults and environments, geographic pricing?
Are external partner users priced differently?
What IQ/OQ evidence does Veeva supply, and what PQ/UAT is on the customer?
Connection fees for Quality–RIM, Safety, CTMS?
Does Batch Release require Veeva LIMS?
Quality Basics eligibility, and what “no implementation or maintenance costs” excludes.
Sandbox, validation, and training environment entitlements.
Release cadence and regression-test expectations.
Data residency, subprocessors, audit rights.

8. Implementation and validation support

Customer implementation details (Richter, Recipharm, medac) are in section 9. No named customer's IQ/OQ/PQ package is public. No independent CSA assessment of Vault Quality is public.

9. Customer evidence

Account	Fact	Source
Recipharm (CDMO, Stockholm)	14 sites moved from 12 systems plus paper to QualityDocs, QMS, and Training. Veeva reports 60,000 manual hours a year saved and change-control steps cut from 14 to 3. External partners collaborate in QualityDocs. Laura Prada Alonso quoted.	Veeva story
medac (Wedel, Germany)	QMS, QualityDocs, Training. Birjo Backasch says multi-site change-control approval is three weeks shorter. CAPA closes when training completes.	Veeva story
Richter BioLogics (Hamburg / Bovenau)	QMS since 2019; QualityDocs and Training in 2023. Migrated 5,000+ documents in “a few days.” Chose out-of-the-box workflows over heavy customization. Freed about 4 FTE. Bovenau tripled production in 2024 without tripling paper. Birte Mueller quoted; FDA and ANVISA inspections cited as the pressure.	Veeva story
Sanofi	Maïté (Maite) Durrenbach, CQO, featured; QMS, QualityDocs, Training. Mostly video. Same executive quoted on the QMS page.	Veeva page
Heron Therapeutics	QMS and QualityDocs; Jeff Anderson calls QMS a “game-changer.” Mostly video.	Veeva page
Immunovant	Jennifer H. Simpson: aimed for 10–15% fewer training assignments, got 25–30% fewer per role.	Training page testimonial
Resilience; C4 Therapeutics	Quotes on the Validation Management page.	Testimonials
ICON	Replaced a homegrown DMS with QualityDocs.	Testimonial
Adare Pharma Solutions	Pharmaceutical Technology (13 Jan 2023) reports Adare chose Vault Quality Suite (QMS, QualityDocs, Training) for U.S., French, and Italian sites. Audrey Butler (Adare) and Ashley Wentworth (Veeva) quoted.	Trade press of a Veeva announcement
Sanofi (ISPE bio)	Sandy Imbert, MD (Sanofi), lists “deployment of Veeva Vault across quality systems on an industrial site.”	ISPE member bio

ISPE has published no FOYA or Pharmaceutical Engineering case study of a Vault Quality go-live. ISPE hits are Veeva-authored ISPE Speak posts and people profiles.

10. Competitive and third-party context

Pricing blogs. Vendr, CheckThat, ERP Research, and Everest Group show buyers negotiate Veeva pricing.

QualityOne. QualityOne customer counts are not Quality Cloud life-sciences customers.

11. Changes, renames, and research status

2007: Founded; incorporated in Delaware January 2007 as Verticals onDemand; renamed Veeva Systems Inc. April 2009.
2011: Veeva Vault introduced.
2013: QualityDocs announced; Veeva IPO.
2016-05-26: Vault QMS unveiled; GA late June 2016.
2018: Training announced.
2021: Validation Management announced.
2023: Batch Release announced; Vault Quality product sheet published (July 2023).
2024: Richter's Bovenau site opens and scales up.
Naming: now Veeva Quality Cloud and Veeva QMS; older IR copy said Vault QMS and Vault Quality.
Veeva EHS: “Available Fall 2026.”

No independent, audited deployment study of Vault Quality is public.

12. Source library

Full URL list: ../sources/veeva-vault-quality-sources.md.

Claim-level records: ../evidence/veeva-vault-quality.evidence.jsonl.

Primary pages:

1. Overview

2. Company and product identity

3. Pharma and biotech relevance

4. Capabilities

5. Architecture and deployment

Life-sciences Vault Help (not QualityOne)

6. Integrations

7. Pricing and commercial model

Questions a buyer should ask

8. Implementation and validation support

9. Customer evidence

10. Competitive and third-party context

11. Changes, renames, and research status

12. Source library

Sources note

Sources: Veeva Vault Quality / Veeva Quality Cloud

Vendor and company

Customers

Press and third parties

Other sources

1. Overview

2. Company and product identity

3. Pharma and biotech relevance

4. Capabilities

5. Architecture and deployment

Life-sciences Vault Help (not QualityOne)

6. Integrations

7. Pricing and commercial model

Questions a buyer should ask

8. Implementation and validation support

9. Customer evidence

10. Competitive and third-party context

11. Changes, renames, and research status

12. Source library

Sources note

Sources: Veeva Vault Quality / Veeva Quality Cloud

Vendor and company

Customers

Press and third parties

Other sources